SOLUTION · AI & AUTOMATION · GET PAID
Revenue leakage.
Revenue leakage is money you've already earned that never reaches your bank account. We follow up automatically and politely on top of the systems you already use, and show you exactly what came back.
Cyber6 is an AI & technology partner: we automate the work slowing businesses down, protect them with IT & cybersecurity, and train their people.
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WHAT'S REALLY HAPPENING
How the money slips away
It rarely feels like lost revenue at the time. It usually just feels like a normal, busy week at the office.
STEP 01
A plan gets approved, not scheduled
A customer approves an estimate or a treatment plan. Everyone means to schedule it, but nobody owns the follow-up.
STEP 02
The follow-up goes on a sticky note
The front desk gets busy. The follow-up goes on a sticky note or a mental list instead of a schedule.
STEP 03
The customer moves on
A week later, the customer has moved on. Maybe they forgot, maybe they went elsewhere. Either way, the work never happens.
STEP 04
Invoices age past 90 days
Meanwhile, a few invoices pass 30, 60, then 90 days. Nobody has time to chase them.
STEP 05
The balance gets written off
At the end of the quarter, someone writes off the old balances. The work was done. The money is gone.
STEP 01
A plan gets approved, not scheduled
A customer approves an estimate or a treatment plan. Everyone means to schedule it, but nobody owns the follow-up.
STEP 02
The follow-up goes on a sticky note
The front desk gets busy. The follow-up goes on a sticky note or a mental list instead of a schedule.
STEP 03
The customer moves on
A week later, the customer has moved on. Maybe they forgot, maybe they went elsewhere. Either way, the work never happens.
STEP 04
Invoices age past 90 days
Meanwhile, a few invoices pass 30, 60, then 90 days. Nobody has time to chase them.
STEP 05
The balance gets written off
At the end of the quarter, someone writes off the old balances. The work was done. The money is gone.
WHY IT HAPPENS
Four causes behind almost every leaked dollar.
Select a cause to see the problems it creates in your books.
- Follow-up depends on memory: Without a system, chasing an open item depends entirely on one person remembering to do it. Leads to: Unbooked work, Inconsistent follow-up.
- Outstanding items live in different systems: Estimates, treatment plans, and invoices sit in separate tools, so nobody sees the full picture. Leads to: No visibility, Aging balances.
- No easy way to act: If booking or paying takes a phone call and a form, many customers just don't follow through. Leads to: Unbooked work, Aging balances.
- Chasing by hand is slow: Calling through a list of balances is awkward and time-consuming, so it gets pushed to the bottom of the list. Leads to: Staff time lost, Aging balances.
Without a system, chasing an open item depends entirely on one person remembering to do it.
Unbooked workInconsistent follow-up
WHO IT HITS HARDEST
Where revenue leakage hits the hardest.
SCENARIO
Dental practices
Accepted treatment that never gets scheduled is the most common leak in a practice.
See the dental practices pageDental practices
Accepted treatment that never gets scheduled is the most common leak in a practice.
Industry pageMedical practices
Denied claims and aging patient balances sit untouched when billing staff are stretched.
Industry pageAutomotive shops
Declined repairs are rarely followed up, even when the customer said not today.
Industry pageEcommerce businesses
Abandoned carts and unpaid invoices pile up without a system to chase them.
Industry pageSIGNS THIS IS HAPPENING TO YOU
Six questions show how much you're leaving on the table.
One question at a time. The gauge moves as you answer.
Can you say how much money is currently outstanding?
EXPOSURE
0 gaps so far
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WHAT IT'S COSTING YOU
Small gaps in follow-up add up fast.
LINE ITEM
CATEGORY
- 01MONEY
Work you did and never got paid for
You paid for the staff time, materials, and appointments. The revenue never arrived.
- 02TIME
Staff time spent chasing
Chasing balances by hand is slow and awkward, so it gets pushed to the bottom of the list and done in bursts.
- 03REPUTATION
Inconsistent customer experience
Some customers get three reminders, some get none. That feels disorganized, even when your team is working hard.
- 04MONEY
Unpredictable cash flow
When money comes in late or not at all, it's harder to plan, hire, or invest.
- 05RISK
No way to measure the leak
Without a report, you can't tell whether follow-up is improving or the same amount keeps slipping through.
HOW CYBER6 FIXES IT
One system finds, follows up, and reports what comes back.
AI & Automation does most of the work here. IT & Cybersecurity keeps the data safe. Select any piece to see what it does.
AI & AUTOMATION
Find what's outstanding
We connect to your practice or job management system and billing software and pull every unscheduled plan, open estimate, and unpaid balance into one list.
WHAT IT MEANS FOR YOUYou know exactly how much is on the table and where it's sitting.
IT & CYBERSECURITY
- AI & AUTOMATION: Find what's outstanding. We connect to your practice or job management system and billing software and pull every unscheduled plan, open estimate, and unpaid balance into one list. You know exactly how much is on the table and where it's sitting.
- AI & AUTOMATION: Follow up automatically. Automated reminders go out by text and email at the right times, in your business's voice, and you approve every message before it goes out. Every customer gets consistent follow-up, and nobody has to remember.
- AI & AUTOMATION: Make it easy to say yes. Messages include a link to book the appointment or pay the balance online, so the customer can act in under a minute. Fewer steps between deciding and doing.
- AI & AUTOMATION: Measure every dollar. We track what was outstanding, what was followed up, and what was booked or paid, in a simple monthly report. You can see the result in dollars, not guesses.
- IT & CYBERSECURITY: Keep customer data safe. Customer data stays inside systems that are secured and monitored, and messages follow consent rules for texts and calls. Better follow-up without new privacy or legal headaches.
WHAT'S INCLUDED
Everything we set up, in the order we set it up.
Six pieces, set up in this order during your first weeks.
01
Outstanding review
A one-time review of what's outstanding today across your systems.
02
Follow-up workflows
Automated reminders built on your current scheduling and billing software.
03
Message templates
Wording written in your voice, approved by you before it goes live.
04
Booking and payment links
Every reminder includes a way to act in under a minute.
05
Hand-off tasks
Replies and unresolved items become a task for your team with full history.
06
Monthly reporting
A report of dollars recovered and items closed, reviewed with you.
BEFORE AND AFTER
Outstanding money, two ways.
| A typical Monday without Cyber6 | A typical Monday with Cyber6 |
|---|---|
| Follow-up depends on who remembers | Every open item gets followed up on schedule |
| Outstanding money is spread across systems | One list of everything you're owed |
| Reminders sound different every time | Consistent messages in your voice, approved by you |
| Staff dial through lists by hand | Staff handle only the replies that need a person |
| Old balances quietly get written off | Balances are worked before they age out |
| Nobody knows what was recovered | A monthly report in dollars |
NO PROTECTION IS PERFECT
How it works day to day
Once it's running, most of this happens without anyone touching it.
- 1
Trigger
Something is left open: a plan approved but not booked, an estimate not accepted, or an invoice past its due date.
- 2
First reminder
A friendly text or email goes out with a link to book or pay. The timing and wording are set by you.
- 3
Follow-up
If there's no response, a second and third reminder go out on a schedule. Opt-outs stop messages immediately.
- 4
Hand-off
If the customer replies with a question or still hasn't acted, your team gets a task with the full history.
- 5
Closed and counted
When the appointment is booked or the balance is paid, it's marked done and counted in your monthly report.
WHAT WE MEASURE
Three numbers you'll see every month.
We record a starting point during onboarding and report on these every month.
EVERY MEASURE IS TRACKED THROUGH THE CYBER6 PROVE FRAMEWORK
- Plan the goals
- Record the baseline
- Operate and observe
- Verify the results
- Evolve
PLAN THE GOALS
Dollars recovered
The total amount collected from previously unbooked plans and aging balances.
RECORD THE BASELINE
Items closed
The share of open plans, estimates, and invoices that get booked or paid.
OPERATE AND OBSERVE
Average days to close
How long it takes an open item to get booked or paid after the first reminder.
IN YOUR INDUSTRY
What changes in your industry
BEFORE
A treatment plan is approved and never scheduled, and nobody follows up.
AFTER
A reminder with a booking link goes out automatically, and the visit gets scheduled.
Dental pageWHY CYBER6
Why Cyber6 for revenue leakage
01
Built on what you already use
We connect to your existing scheduling, billing, and payment tools instead of asking you to switch systems.
02
You approve every message
Wording is written in your voice and reviewed by you before anything goes live.
03
Dollars, not guesses
A monthly report shows exactly how much came back and from what.
04
Data handled carefully
Customer and payment data stays inside systems that are secured and monitored.
QUESTIONS
Questions people ask
No. We write them with you, in your business's voice, and you approve every one before it goes out. Customers see a friendly reminder from your business, not a generic system.
Usually not. We build on top of the scheduling, billing, and payment tools you already use. If a system can't connect, we'll tell you and suggest options.
They can reply to any message, and your team gets a task right away with the full history. Nobody gets stuck talking to a machine.
Most people appreciate a clear, polite reminder. We keep the number of messages reasonable, and anyone can opt out with one reply.
You do. The data stays in your systems. We only access what we need to run the follow-ups and report results.
We set it up with HIPAA requirements in mind, keep messages free of sensitive health details, and follow texting consent rules. Your compliance lead should review the setup with us.
It depends on how much is outstanding and how your customers respond. Because we start with the largest open items, you'll usually see activity in the first weeks.
Many systems send basic appointment reminders. We focus on the gaps they don't cover, like unscheduled plans, declined work, and aging balances, and we measure the results.
WHO WE'VE WORKED WITH
- Small businesses
- A statewide cybersecurity assessment program
- Credit unions
- A water and wastewater utility
- Housing organizations
- Nonprofits and churches
- A health and wellness startup
Every result is measured against your own starting point.
How we prove it →PART OF ONE PARTNER
One partner for all three.
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AI & automation that moves your business forward.
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Training that builds skills for your team and your career.
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WHY CYBER6
Why businesses choose Cyber6.
One partner, not three vendors
The people automating your work also run and protect your IT and train your team, so nothing falls between companies.
Plain language and real people
You talk to people who explain things clearly, answer the phone, and tell you what they'd do in your place.
Measured against your own numbers
We record where you start before anything changes, then report results against that baseline.
Marquis Carroll, Founder & CEO. Marquis has spent years doing hands-on IT and security work through his own business, and runs a mentorship program that has helped people start careers in tech.
Our storyGETTING STARTED
Four steps from first call to results.
Explore
A relaxed 30-minute conversation about how your business runs and what's getting in the way. No cost, no pressure.
You get: honest answers on whether we can help.
Assess
We look at your systems, security, manual work, and training needs, and record your starting numbers.
You get: a plain-English picture of your risks and opportunities.
Set up
A prioritized plan and proposal, then a kickoff that introduces your team and sets up access safely.
You get: a shared timeline and who to call for what.
Enable
We roll out in phases, train your team, and walk you through your first results.
You get: your first plain-English report, measured with PROVE.
Let's find the money you've already earned.
A 30-minute call. No cost, no pressure, and honest answers.