SOLUTION · IT & CYBERSECURITY
Get IT support that actually works.
The same problems keep coming back, and nobody answers when something breaks. Cyber6 takes over the day-to-day running of your technology, fixes problems at the root, and watches for trouble before your team feels it.
Cyber6 is an AI & technology partner: we automate the work slowing businesses down, protect them with IT & cybersecurity, and train their people.
WHAT'S REALLY HAPPENING
How IT turns into a weekly fire drill
It rarely starts with a disaster. It starts with small problems that nobody owns.
STEP 01
One person handles everything
A staff member, a relative, or a part-time technician handles every request, from broken laptops to forgotten passwords. They are good at their real job and squeeze IT in between.
STEP 02
Requests pile up faster than they get fixed
There is no ticket system, so requests arrive by text, hallway conversation, and sticky note. The loudest request gets handled first, not the most important one.
STEP 03
The same problem comes back
Nobody writes down what was changed or why. The printer gets restarted instead of fixed, so it breaks again next Monday, and every fix starts from scratch.
STEP 04
Small gaps quietly become risks
Laptops miss updates. A former employee still has an active account. The backup was set up once and never tested. Nobody is watching for security issues after hours.
STEP 05
Then something big breaks
A server fails, an account is taken over, or the whole office loses internet. There is no plan, no list of what you own, and nobody to call who knows your setup.
STEP 01
One person handles everything
A staff member, a relative, or a part-time technician handles every request, from broken laptops to forgotten passwords. They are good at their real job and squeeze IT in between.
STEP 02
Requests pile up faster than they get fixed
There is no ticket system, so requests arrive by text, hallway conversation, and sticky note. The loudest request gets handled first, not the most important one.
STEP 03
The same problem comes back
Nobody writes down what was changed or why. The printer gets restarted instead of fixed, so it breaks again next Monday, and every fix starts from scratch.
STEP 04
Small gaps quietly become risks
Laptops miss updates. A former employee still has an active account. The backup was set up once and never tested. Nobody is watching for security issues after hours.
STEP 05
Then something big breaks
A server fails, an account is taken over, or the whole office loses internet. There is no plan, no list of what you own, and nobody to call who knows your setup.
WHY IT HAPPENS
Four causes sit behind almost every repeat outage.
Select a cause to see the problems it creates in your week.
- No one owns IT: When IT is everyone's side job, it is nobody's real job. Problems get patched, not solved, and nobody has the time or authority to fix the root cause. Leads to: Repeat problems, Slow fixes, Stalled growth.
- Break-fix instead of prevention: Someone only looks at your systems when something is already broken. Updates, health checks, and replacements that would prevent the next outage never get scheduled. Leads to: Repeat problems, Emergency costs, Security gaps.
- No documentation: Passwords, settings, vendor contacts, and past fixes live in one person's head. When that person is busy, sick, or gone, everything starts over. Leads to: Slow fixes, Lost staff time, Stalled growth.
- No monitoring: Nobody is watching device health, storage, backups, or suspicious sign-ins. You find out about problems from the people they affect, usually at the worst time. Leads to: Security gaps, Emergency costs, Lost staff time.
When IT is everyone's side job, it is nobody's real job. Problems get patched, not solved, and nobody has the time or authority to fix the root cause.
Repeat problemsSlow fixesStalled growth
WHO IT HITS HARDEST
Where unreliable IT hurts the most.
SCENARIO
Office managers
They become the IT person by accident and lose hours every week to password resets and restarted routers.
Office managers
They become the IT person by accident and lose hours every week to password resets and restarted routers.
Dental and medical practices
When the schedule, imaging, or phones go down, patients wait in the lobby and the day falls behind.
Industry pageLaw firms
A locked-out attorney before a filing deadline is a crisis, not an inconvenience.
Industry pageNonprofits
Donated equipment and volunteer IT help leave a patchwork nobody fully understands.
Industry pageHome service companies
Field teams depend on phones and tablets that nobody manages, and dispatch stops when they fail.
Industry pageRetail shops
A register or payment terminal that drops offline on a Saturday costs sales you can't get back.
Industry pageSIGNS THIS IS HAPPENING TO YOU
Six questions show how exposed you are.
One question at a time. The gauge moves as you answer.
Do you know exactly who to call when something breaks?
EXPOSURE
0 gaps so far
This runs in your browser only. Nothing you choose is sent anywhere.
WHAT IT'S COSTING YOU
Small IT problems add up to real losses.
LINE ITEM
CATEGORY
- 01TIME
Staff time lost to workarounds
Every minute spent restarting a router or waiting for help is time not spent serving customers or doing the job you hired someone to do.
- 02RISK
Security gaps attackers look for
Missed updates, shared logins, and unwatched devices are exactly what attackers look for. A reliability problem is often a security problem waiting to happen.
- 03MONEY
Growth that stalls
Opening a location, adding staff, or rolling out new software is much harder when nobody knows what you already run.
- 04REPUTATION
Customers who notice
Phones that are down or a booking site that won't load reflects on your business, even when the cause is technical.
- 05MONEY
Premium prices for emergencies
Emergency, after-the-fact fixes usually cost more than the same work done on a planned schedule.
- 06COMPLIANCE
Insurance and compliance trouble
Cyber insurers and regulators increasingly ask about updates, backups, and monitoring. Gaps can mean higher premiums, denied claims, or findings.
HOW CYBER6 FIXES IT
One team fixes the cause, not just the symptom.
IT & Cybersecurity does most of the work here. AI & Automation and Training close the gaps around it. Select any piece to see what it does.
IT & CYBERSECURITY
Managed IT and help desk
Named engineers answer your requests, fix problems at the root, and follow up until they stay fixed.
WHAT IT MEANS FOR YOUOne number to call, and someone who knows your setup.
AI & AUTOMATION
TRAINING
- IT & CYBERSECURITY: Managed IT and help desk. Named engineers answer your requests, fix problems at the root, and follow up until they stay fixed. One number to call, and someone who knows your setup.
- IT & CYBERSECURITY: Device monitoring and updates. Every computer and server reports its health. Updates go on a schedule, and failing drives or missed patches get flagged. Fewer surprises, and holes closed before anyone exploits them.
- IT & CYBERSECURITY: 24/7 security monitoring. A [[soc|security operations center]] watches sign-ins and devices at night and on weekends, and contains anything suspicious. A break-in attempt at 2 AM is handled before you wake up.
- IT & CYBERSECURITY: Tested backups. Your files, email, and servers are backed up every day and restored on a test schedule to prove it works. When something fails, you get your data back.
- IT & CYBERSECURITY: Documentation. A written record of devices, accounts, settings, and vendors, kept current and out of one person's head. Anyone can pick up where the last person left off.
- AI & AUTOMATION: Automatic ticket routing. Each request is sorted by type and urgency, then sent to the right engineer right away. Urgent problems jump the line. Nothing gets lost.
- AI & AUTOMATION: Self-service answers. Short, searchable answers let staff reset a password or connect a printer in minutes. Your team gets unstuck without waiting.
- TRAINING: Short team training. Brief sessions show staff how to report issues, spot fake emails, and keep devices healthy. Fewer tickets, and problems reported early.
WHAT'S INCLUDED
Everything we set up, in the order we set it up.
Six pieces, set up in this order during your first weeks.
01
Onboarding and inventory
We list every device, account, and vendor, and write down how things are set up today.
02
Help desk access
Phone, email, and portal support with tracked tickets and response targets.
03
Monitoring and updates
Health checks and scheduled updates for every computer, server, and network device.
04
Security monitoring
Around-the-clock watch on sign-ins and devices, with containment when needed.
05
Backup and test restores
Daily backups and scheduled restore tests, with results reported to you.
06
Monthly report and review
A plain summary of tickets, fixes, risks found, and what we recommend next.
BEFORE AND AFTER
A typical Monday, two ways.
| A typical Monday without Cyber6 | A typical Monday with Cyber6 |
|---|---|
| Requests sit for days, or you ask twice | Tracked tickets with response targets |
| The same problem returns every month | Root causes get fixed, then watched |
| Nobody knows what devices you own | A written inventory of everything |
| Updates happen when someone remembers | Updates on a schedule, on every device |
| Backups were never tested | Test restores on a schedule, with proof |
| No one is watching after hours | Security monitoring around the clock |
| Answers live in one person's head | Documentation anyone can use |
NO PROTECTION IS PERFECT
If something happens anyway
No partner can promise nothing will ever break. What matters is how fast it's caught and how well you recover.
- 1
Detect
Monitoring flags the failure or suspicious activity, often before anyone notices.
- 2
Respond
An engineer who knows your setup starts work right away and keeps you updated.
- 3
Contain
Affected accounts or devices are isolated so the problem doesn't spread.
- 4
Restore
Systems and data come back from tested backups.
- 5
Prevent
We fix the root cause and write down what changed, so it doesn't happen again.
WHAT WE MEASURE
Five numbers you'll see every month.
We record a starting point during onboarding and report on these every month.
EVERY MEASURE IS TRACKED THROUGH THE CYBER6 PROVE FRAMEWORK
- Plan the goals
- Record the baseline
- Operate and observe
- Verify the results
- Evolve
PLAN THE GOALS
Repeat tickets
How many problems come back within 30 days of being marked fixed.
RECORD THE BASELINE
Response time
How long it takes from a request to an engineer starting work on it.
OPERATE AND OBSERVE
Devices up to date
The share of computers and servers with current security updates.
VERIFY THE RESULTS
Backup restore success
Whether scheduled test restores completed and the data was usable.
EVOLVE
After-hours alerts handled
Security alerts outside office hours that were reviewed and closed.
IN YOUR INDUSTRY
What changes in your industry
BEFORE
Imaging software freezes twice a week and the front desk calls a nephew who is at work.
AFTER
The help desk fixes the root cause, monitoring watches the imaging PC, and the problem stops coming back.
Dental pageWHY CYBER6
Why Cyber6 for IT support
01
Real people who answer
You get named engineers and tracked tickets, not a voicemail box. The people helping you know your setup.
02
Prevention, not waiting for things to break
We fix root causes, schedule updates, and watch device health, so the same problem doesn't come back next Monday.
03
Security included from day one
Monitoring, updates, and tested backups are part of the service, run by the same team that handles your help desk.
04
One partner that can also automate and train
When you're ready, the same team can automate manual work and train your staff, without another vendor to manage.
QUESTIONS
Questions people ask
Managed IT means a partner takes ongoing responsibility for your technology: help desk, updates, monitoring, and backups, instead of only showing up when something breaks.
Yes. We can support an in-house person with monitoring, security, and after-hours coverage, or take over completely. We'll suggest what fits.
Every request gets a tracked ticket with a response target based on urgency. We agree the targets with you during onboarding.
Most problems are fixed remotely, which is faster. We come on site for installs, moves, and problems that need hands on hardware.
We list every device and account, install monitoring, review backups and security, and write down how everything is set up.
No. We start with what you have and recommend replacements only when something is failing, unsafe, or costing you more to keep.
Yes. We manage Windows and Mac computers, phones, and tablets, and can lock or wipe a lost device.
Often, yes. Insurers ask about updates, backups, and monitoring. We give you the answers and evidence to support your application.
Cyber6 is an AI & technology partner. We automate the work slowing businesses down, run and protect their IT, and train their people.
WHO WE'VE WORKED WITH
- A statewide cybersecurity assessment program
- Credit unions
- A water and wastewater utility
- Housing organizations
- Nonprofits and churches
- Small businesses
- A health and wellness startup
Every result is measured against your own starting point.
How we prove it →PART OF ONE PARTNER
One partner for all three.
Protect · IT & Cybersecurity
IT and cybersecurity, managed around the clock.
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Training that builds skills for your team and your career.
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WHY CYBER6
Why businesses choose Cyber6.
One partner, not three vendors
The people automating your work also run and protect your IT and train your team, so nothing falls between companies.
Plain language and real people
You talk to people who explain things clearly, answer the phone, and tell you what they'd do in your place.
Measured against your own numbers
We record where you start before anything changes, then report results against that baseline.
Marquis Carroll, Founder & CEO. Marquis has spent years doing hands-on IT and security work through his own business, and runs a mentorship program that has helped people start careers in tech.
Our storyGETTING STARTED
Four steps from first call to results.
Explore
A relaxed 30-minute conversation about how your business runs and what's getting in the way. No cost, no pressure.
You get: honest answers on whether we can help.
Assess
We look at your systems, security, manual work, and training needs, and record your starting numbers.
You get: a plain-English picture of your risks and opportunities.
Set up
A prioritized plan and proposal, then a kickoff that introduces your team and sets up access safely.
You get: a shared timeline and who to call for what.
Enable
We roll out in phases, train your team, and walk you through your first results.
You get: your first plain-English report, measured with PROVE.
Let's make your IT the thing nobody has to think about.
A 30-minute call. No cost, no pressure, and honest answers.