FOR CREDIT UNIONS
- Community credit unions
- Federal credit unions
- State-chartered credit unions
Member service that runs itself, security examiners expect, and staff ready for the next scam.
AI & automation, managed IT & cybersecurity, and training for credit unions, built by a cybersecurity team.
What credit unions are up against
Members expect fast answers.
- Calls and loan questions pile up.
- Applications stall waiting for documents.
Examiners and criminals both pay close attention.
- Security programs and incident reporting are regulated.
- Account takeover and impersonation target members and staff.
Staff are targeted by social engineering.
- Callers pose as members to reset access.
- Boards need clear cybersecurity briefings.
01 / AUTOMATE · AI & AUTOMATION
How AI & automation works for credit unions
Five foundations, each aimed at a place credit unions lose time or money. Built by a security team and measured in your own numbers.
WHAT WE CAN DO FOR YOU
Everything we can automate for credit unions
Organized by the five foundations. Start with one, add more as it works.
- Quick win: Most businesses start here.Most businesses start here.
- Bigger build: More integration work, usually part of a larger plan.More integration work, usually part of a larger plan.
- Managed partner tool: We set up and manage a specialized, vetted tool under our Secure Build Standard.We set up and manage a specialized, vetted tool under our Secure Build Standard.
WHAT CHANGES FIRST
- SERVE CUSTOMERS
Fewer "where does my application stand?" calls
- GET CUSTOMERS
Every inquiry answered the same day
- RUN THE BUSINESS
No retyping between systems
- GET FOUND
Clear answers people find in search
- GET PAID
Payments arrive on time more often
02 / PROTECT · IT & CYBERSECURITY
How we protect credit unions
We help you run a security program your examiners can follow, protect member accounts, and keep internal systems and vendors in check.
Threats we see in credit unions
Member account takeover
Stolen or guessed credentials used to get into online banking.
Social engineering of staff
Callers posing as members to reset passwords or change contact details.
Vendor and core processor access
Third parties with deep access to member data and systems.
Ransomware on internal systems
Locked systems slow member service and lending.
What we run for you
What you get every month
- Security summary for management and the board
- Vendor review status
- Testing results
- Training completion
03 / EMPOWER · TRAINING
How we train credit unions teams
Training for member-facing staff, management, and the board, built around the social engineering credit unions actually see.
For your people's careers: certifications and mentorship through the Cyber6 Academy
Visit the Academy →Rules credit unions have to follow, and how we help
NCUA Part 748
What it asks for: A written security program and incident response program.
How Cyber6 helps: Program documentation, controls, testing.
ProtectNCUA cyber incident notification
What it asks for: Report certain cyber incidents to the NCUA within 72 hours.
How Cyber6 helps: Monitoring, incident response, and documentation that support fast reporting.
ProtectGramm-Leach-Bliley Act safeguards
What it asks for: Protect member financial information.
How Cyber6 helps: Access controls, encryption, training.
ProtectEmpowerVendor management expectations
What it asks for: Oversee third parties with access.
How Cyber6 helps: Vendor inventory and reviews.
Protect
Requirements depend on your size, location, and situation. We help you work toward them and keep the evidence; we're not your attorney or auditor, and we don't certify compliance.
A day at a credit union, with Cyber6 in the background
EXAMPLE
8:40 PMAutomate
A member asks about an auto loan after hours.
They get a reply with a document checklist and a link to book a call.
10:15 AMProtect
A caller tries to reset a member's online banking.
The attempt is flagged for review.
10:20 AMEmpower
The member service rep verifies identity first.
She follows the caller verification steps from training.
One partner, so nothing falls between vendors.
Built secure
Every automation is built to our Secure Build Standard and watched by our security team.
WHAT EVERY PLAN INCLUDES
Every plan includes the same support.
- 01
Discovery and baseline
We record your starting numbers before anything changes.
- 02
Build and connect
We connect the tools you already use, built to our Secure Build Standard.
- 03
Testing before launch
Every workflow is tested against real scenarios before customers see it.
- 04
Team training
Your team learns how it works and what to do when something needs a person.
- 05
Monitoring
We watch your automations after launch, not just at setup.
- 06
Monthly results report
Plain-English results against your baseline from Cyber6 Core.
- 07
Changes and improvements
Adjustments as your business changes as part of your plan.
- 08
Documentation and your data
Every workflow is documented, and your data can be exported if you ever leave.
SUPPORT AFTER LAUNCH
A real team behind it.
Who you talk to
A named point of contact who knows your business.
How fast we respond
Standard service levels by priority, with urgent issues answered within minutes during business hours.
What we watch
Failed messages, broken connections, and unusual activity are flagged to our team, and we fix or escalate them.
Start with one pillar or combine them. Combined plans get one point of contact and one report.
Questions from credit unions
Yes. We gather the policies and evidence examiners ask for and help you prepare.
Yes. We work with the major core processors and digital banking platforms.
Yes, in plain English.
Every member-facing message is approved by you before launch.
Every plan comes with a clear written agreement and standard service levels. We'll walk through the terms on your discovery call.
It depends on your business and the systems involved. Quick wins go first, and we'll give you a timeline after the discovery call.
It's yours. We export your data and workflow documentation and remove our access.
No. Most businesses start with one foundation and add more as results come in.
Don't see it? Ask.
If a task is repetitive, follows a pattern, and lives in your phones, inbox, calendar, or software, we can likely automate it. If we can't, or shouldn't, we'll tell you.
- It happens often
- It follows a pattern
- It uses tools you already have
Marquis Carroll, Founder & CEO, has 15 years in IT and cybersecurity. He builds every automation the way he'd secure it.