INDUSTRY / E-COMMERCE
Between running ads, packing orders, and answering the same shipping question for the tenth time, most online stores lose customers they never see leave. Cyber6 helps you bring shoppers back before they forget you, protect the card data flowing through your checkout, and keep a small team from being one phishing email away from a very bad week.
5 min read
Automated follow-up
Checkout started
Card entered, shipping selected
Page closed
No purchase completed
Recovery email sent
10% off, expires in 24 hours
Order completed
$86.00, 1 hour 10 minutes later
WE GET IT
The cart that almost was a sale
A shopper adds items, gets to shipping cost, and leaves. No email goes out, no discount follows up, and the sale is gone for good.
First-time buyers who never come back
Someone orders once, is happy with it, and is never contacted again. The next purchase goes to whichever brand shows up in their feed.
Customer service answering the same three questions
Where's my order, how do I return this, and does this come in another size get typed out fresh every single time.
A password reused from somewhere else
An employee or admin account uses a password that was exposed in an unrelated breach months ago, and nobody has checked.
The plugin nobody updates
Your store platform has a dozen apps and plugins installed. One of them hasn't been updated in over a year and has a known vulnerability.
A chargeback dispute with no clean record
A customer disputes a charge, and pulling together the order, shipping, and communication history to fight it takes an afternoon.
Fake order confirmation emails
Customers get phishing emails that look like they're from your store, asking them to "verify" a payment or shipping detail.
An admin account with no second step
Your storefront's admin panel, the one that can change prices and export customer data, logs in with just a password.
THE IMPACT
Carts that never come back
Most abandoned carts are simply gone. Every one recovered is a sale you already did the hard work of earning.
Customers who buy once and disappear
Acquiring a new customer costs more than keeping one. A store that only sells to first-timers is always running just to stay in place.
A breach of customer card data
A compromised checkout can expose stored or in-transit card data, triggering notification costs, card brand fines, and a hit to trust that's hard to earn back.
A store taken down by ransomware
If your storefront's backend or hosting account is locked up, you stop taking orders until it's resolved, with no way to know how long that takes.
Support hours spent on repeat questions
Every hour answering "where's my order" by hand is an hour not spent on the next product, the next campaign, or the next customer.
COMPLIANCE
This is general information, not legal advice.
THE FIX
AUTOMATE
The right customers find you on Google, AI search, and social, in your own voice.
Every call, text, form, and quote turns into booked work.
Customers hear from you at the right time, without your team chasing them.
Repeat purchase and win-back
Customers get timed follow-ups based on what they bought and when, from a restock alert to a win-back offer for anyone who's gone quiet.
Money you've already earned comes in sooner, without awkward phone calls.
Abandoned cart recovery
A timed sequence of reminder emails or texts goes out automatically, with the cart contents and a simple way to finish checking out.
Less retyping and waiting, more time for the work that matters.
Support ticket triage
Common questions get an instant, accurate answer pulled from order data, and only the ones that need a person reach your team.
PROTECT
We review how your storefront platform and payment processor handle card data end to end, and close gaps like unnecessary data storage or outdated checkout scripts.
What this means for you: Card data moves through your store without becoming a liability you're carrying unnecessarily.
Every login that can touch pricing, orders, or customer data gets , including the admin panel, the payment processor dashboard, and marketing tools.
What this means for you: A stolen or reused password isn't enough to get into the account that runs your store.
We track the apps and plugins connected to your storefront, flag outdated or vulnerable ones, and keep the ones you rely on .
What this means for you: The one plugin nobody remembers installing doesn't become the way in.
We back up your product catalog, order history, and customer records separately from your live store, and test that they restore.
What this means for you: A platform outage, hack, or accidental deletion doesn't mean rebuilding from nothing.
We watch for fake order confirmation emails and lookalike domains impersonating your store, and help you respond when they show up.
What this means for you: Customers targeted by scammers using your name have a faster path to a real answer from you.
EMPOWER
Whoever manages your storefront, ads, and email platform
Spotting phishing aimed at admin logins, why shared passwords across marketing tools are a risk, and how to verify a request before changing payment or shipping settings.
Anyone writing product descriptions, ads, or customer replies with AI tools
What customer data should never be pasted into a public AI tool, and how to use AI for content without exposing order or account information.
Whoever handles disputes and returns
How to document orders so a chargeback dispute takes minutes instead of an afternoon, and how to spot patterns of return fraud.
A DAY WITH CYBER6
8:00 AMAUTOMATE
Overnight cart abandonment reminders already went out, and two orders came in before you checked email.
11:30 AMPROTECT
A fake order confirmation email impersonating your brand is flagged, with a heads-up on how to warn affected customers.
1:00 PMEMPOWER
Your support lead recognizes a phishing attempt aimed at your admin login, because of last month's training.
4:00 PMAUTOMATE
A win-back offer goes out automatically to customers who haven't ordered in 90 days, no one had to build the list by hand.
YOUR TOOLS
We work alongside the systems you already use. We'll confirm what connects during your assessment.
QUESTIONS
The sequence and tone are set by you and tested before it goes live. It stops the moment someone completes checkout or unsubscribes.
We work alongside the major storefront platforms and confirm exactly what connects during the assessment.
Usually, yes, in a reduced form. Even with a processor handling card data, you still have obligations for how your checkout page is built and secured.
It depends on your platform and what's already connected. We'll give you a real timeline during the assessment, not a guess.
We can work alongside them. We focus on recovery, retention, and security; they keep running acquisition.
Yes. Store size doesn't change how attractive an admin login with order and payment access is to an attacker.
Nothing. It's a free conversation and review of your store's abandonment, retention, and security, with a written summary of what to fix first.
RESOURCES
An AI chatbot for website use can turn visitors into leads while you sleep. Use this checklist to choose a bot that helps your customers instead of annoying them.
6 min ·
The California Consumer Privacy Act gives residents more control over their personal data. Find out if your small business needs to comply.
6 min ·
Keep customers coming back without doing the work by hand. These customer retention strategies use automation to maintain relationships and stop revenue leaks.
6 min ·
Every result is measured against your own starting point.
How we prove it →PART OF ONE PARTNER
Protect · IT & Cybersecurity
IT and cybersecurity, managed around the clock.
You're here
Empower · Training for Businesses & Individuals
Training that builds skills for your team and your career.
Explore EmpowerWHY CYBER6
One partner, not three vendors
The people automating your work also run and protect your IT and train your team, so nothing falls between companies.
Plain language and real people
You talk to people who explain things clearly, answer the phone, and tell you what they'd do in your place.
Measured against your own numbers
We record where you start before anything changes, then report results against that baseline.
Marquis Carroll, Founder & CEO. Marquis has spent years doing hands-on IT and security work through his own business, and runs a mentorship program that has helped people start careers in tech.
Our storyGETTING STARTED
Explore
A relaxed 30-minute conversation about how your business runs and what's getting in the way. No cost, no pressure.
You get: honest answers on whether we can help.
Assess
We look at your systems, security, manual work, and training needs, and record your starting numbers.
You get: a plain-English picture of your risks and opportunities.
Set up
A prioritized plan and proposal, then a kickoff that introduces your team and sets up access safely.
You get: a shared timeline and who to call for what.
Enable
We roll out in phases, train your team, and walk you through your first results.
You get: your first plain-English report, measured with PROVE.
A 30-minute call. No cost, no pressure, and honest answers.
