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Cyber6
  1. 01Get found
  2. 02Get customers
  3. 03Serve customers
  4. 04Get paid
  5. 05Run the business

Serve customers: the right message at the right time, without anyone chasing.

No-shows leave holes in the schedule, and recall patients drift away. Reminders, updates, and check-ins go out on their own, so customers show up and come back.

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ILLUSTRATIVE WORKFLOW

Dental & medical practices

  1. 01

    Recall due

  2. 02

    Reminder sent

  3. 03

    Patient confirms

  4. 04

    Schedule updated

EXAMPLE MESSAGE

You're due for your next visit. Here are a few open times this month.

Where your team steps in: Clinical follow-up and anything involving treatment decisions stays with your staff.

WHAT CHANGES

What changes for dental & medical practices

  • Fewer no-shows

    We measure: no-show rate

    CYBER6 CORE

  • Keep the recall schedule full

    We measure: recall booking rate

    CYBER6 CORE

  • Patients informed without front-desk calls

    We measure: inbound calls to front desk

    CYBER6 CORE

We record your starting numbers first, so every result is compared to your own business. How Cyber6 Core measures →

Everything in Serve customers for dental & medical practices

  • Quick win: Most businesses start here.Most businesses start here.
  • Bigger build: More integration work, usually part of a larger plan.More integration work, usually part of a larger plan.
  • Managed partner tool: We set up and manage a specialized, vetted tool under our Secure Build Standard.We set up and manage a specialized, vetted tool under our Secure Build Standard.
Need something not listed? Ask us →

STEP BY STEP · ILLUSTRATIVE

A day with and without Serve customers

A patient is six months past their last cleaning.

  1. 01

    Week 1 · RECALL DUE

    WITHOUT IT

    The recall list is printed, and calls happen when there's time.

    WITH IT

    A recall reminder goes out with a few open times this month.

  2. 02

    Week 2 · REMINDER SENT

    WITHOUT IT

    The patient doesn't answer a weekday call from an unknown number.

    WITH IT

    A gentle second reminder arrives by their preferred contact method.

  3. 03

    Week 2 · PATIENT CONFIRMS

    WITHOUT IT

    The front desk leaves a voicemail and moves on.

    WITH IT

    The patient confirms in one tap, with no phone call needed.

  4. 04

    Visit day · SCHEDULE UPDATED

    WITHOUT IT

    An empty chair appears when another patient no-shows.

    WITH IT

    The schedule updates on its own, and changes follow the live appointment record.

HOW THE PIECES CONNECT

Serve customers · Dental & medical practices

  • COMES IN
  • Your calendar
  • Job and visit status
  • Completed work

Your automation

Reminds, updates, and asks for feedback

  • GOES OUT
  • Confirmed appointments
  • Fewer status calls
  • Reviews and renewals
Anything unusual, sensitive, or disputed goes to a person on your team, with the full history attached.

Times and details are an example of how a typical day can play out, not a client story or a promised result.

EACH PIECE, UP CLOSE

What each piece does, in more detail

PIECE 01

Appointment and service reminders

Customers get a confirmation, a reminder before the visit, and an easy way to rebook.

  • Confirmations
  • Reminders before each visit
  • Rebooking links

How we set it up

We connect reminders to the live appointment record, including cancellations and changes. Timing, contact preferences, and rebooking rules are agreed before launch, so the message reflects what is actually on the calendar.

ILLUSTRATIVE WORKFLOW

Dental

  1. Visit booked

  2. Reminder due

  3. Patient responds

  4. Schedule updated

Visit booked

EXAMPLE MESSAGE

Please confirm your upcoming visit or contact us to reschedule.

Approved rules · verified information

How this works for dental

The front desk can send a visit reminder with the approved confirmation or rescheduling route. If an appointment changes, the reminder should follow the updated record rather than the old time.

Where your team steps in

Messages stay neutral; clinical preparation instructions require practice approval and an appropriate channel.

More for dental

PIECE 02

Status updates without phone calls

Intake happens on a simple form, and customers get an update each time their work moves along.

  • Digital intake forms
  • Automatic updates as work moves along
  • Fewer 'where are we?' calls

How we set it up

We identify the milestones customers actually need to hear about and use confirmed changes in your work system to trigger messages. If a record is incomplete or a job is delayed, the update goes to your team for review instead of inventing progress.

ILLUSTRATIVE WORKFLOW

Automotive

  1. Repair started

  2. Milestone saved

  3. Update sent

  4. Advisor available

Repair started

EXAMPLE MESSAGE

Your repair status has been updated. Contact your advisor with questions.

Approved rules · verified information

How this works for automotive

An advisor marks a repair milestone in the shop system. The customer can receive an approved update without the advisor having to repeat it by phone, with a clear route for questions.

Where your team steps in

The shop confirms completion and pickup readiness; no completion time is inferred from missing data.

More for automotive

PIECE 03

Review requests after good work

A review request goes out at the right moment, right after a completed job or visit.

  • Sent after a completed job or visit
  • Timed for when the experience is fresh
  • Written in your voice

How we set it up

The request follows a verified completion event and your approved contact rules. We keep the wording neutral and avoid review gating: customers should not be screened by sentiment before being offered the same review opportunity.

ILLUSTRATIVE WORKFLOW

Home services

  1. Job completed

  2. Contact checked

  3. Review invited

  4. Reply routed

Job completed

EXAMPLE MESSAGE

Thank you for choosing us. Would you like to share your experience?

Approved rules · verified information

How this works for home services

Once a job is marked complete, the customer can receive a short, neutral invitation to share their experience. Replies that need attention return to the service team.

Where your team steps in

Staff handle complaints directly; no incentives or requests to remove honest negative feedback are automated.

More for home services

PIECE 04

Win-back and renewals

When a regular customer goes quiet, we notice and send a friendly note to bring them back.

  • Notices when a regular goes quiet
  • Win-back messages
  • Renewal reminders

How we set it up

We define what 'gone quiet' means for your business using a service interval, renewal date, or membership status. Contact eligibility is checked first, and the sequence stops when the person returns, opts out, or asks your team to take over.

ILLUSTRATIVE WORKFLOW

Dental

  1. Recall due

  2. Contact approved

  3. Return invited

  4. Front desk books

Recall due

EXAMPLE MESSAGE

Would you like to contact us about your next visit?

Approved rules · verified information

How this works for dental

The practice identifies patients due for a routine recall from its approved records. Eligible patients can receive a neutral invitation to contact the front desk about a return visit.

Where your team steps in

The practice determines recall timing and clinical suitability; automation does not recommend treatment.

More for dental

HOW IT WORKS

How it works for dental & medical practices

Week 1 · RECALL DUE

Without it: The recall list is printed, and calls happen when there's time.

With it: A recall reminder goes out with a few open times this month.

Tap any step to see what changes at that moment.

  • Reminders and confirmations
  • Status updates without phone calls
  • Review requests and win-back

ILLUSTRATIVE WORKFLOW

Dental & medical practices

  1. 01

    Recall due

  2. 02

    Reminder sent

  3. 03

    Patient confirms

  4. 04

    Schedule updated

EXAMPLE MESSAGE

You're due for your next visit. Here are a few open times this month.

Where your team steps in: Clinical follow-up and anything involving treatment decisions stays with your staff.

Built by a security team. Watched by one too.

Read the Secure Build Standard →

Patient information is handled under our Secure Build Standard, with a business associate agreement in place.

  • Customer and patient information is handled under our Secure Build Standard, with a business associate agreement where health data is involved.
  • Marketing reminders and win-back messages only go to customers who agreed to hear from you.

WHAT EVERY PLAN INCLUDES

Every plan includes the same support.

  1. 01

    Discovery and baseline

    We record your starting numbers before anything changes.

  2. 02

    Build and connect

    We connect the tools you already use, built to our Secure Build Standard.

  3. 03

    Testing before launch

    Every workflow is tested against real scenarios before customers see it.

  4. 04

    Team training

    Your team learns how it works and what to do when something needs a person.

  5. 05

    Monitoring

    We watch your automations after launch, not just at setup.

  6. 06

    Monthly results report

    Plain-English results against your baseline from Cyber6 Core.

  7. 07

    Changes and improvements

    Adjustments as your business changes as part of your plan.

  8. 08

    Documentation and your data

    Every workflow is documented, and your data can be exported if you ever leave.

SUPPORT AFTER LAUNCH

A real team behind it.

Who you talk to

A named point of contact who knows your business.

How fast we respond

Standard service levels by priority, with urgent issues answered within minutes during business hours.

What we watch

Failed messages, broken connections, and unusual activity are flagged to our team, and we fix or escalate them.

WHAT WE NEED FROM YOU

What it takes on your side.

  • One point person for decisions and approvals.
  • Access to your tools through secure, limited accounts we set up together.
  • A few hours of your time during setup, depending on your business, then quick approvals.

YOUR NUMBERS

What's this worth to your business?

dental-medical

Estimated monthly value

$0

Estimate based only on the numbers you entered. Not a guarantee of results.

Talk through these numbers

HOW WE START

From first call to results.

  1. 01

    Explore

    A 30-minute call about how your business runs.

  2. 02

    Baseline

    We record your starting numbers.

  3. 03

    Build and launch

    Built to our Secure Build Standard, rolled out in phases, with your team trained.

  4. 04

    Report

    Plain-English results against your baseline from Cyber6 Core.

QUESTIONS

Common questions

  • Yes. We work with the scheduling and practice-management systems you already use, including Dentrix, Eaglesoft and Open Dental, and we'll make it work with yours.

Read the Secure Build Standard →

Don't see it? Ask.

If a task is repetitive, follows a pattern, and lives in your phones, inbox, calendar, or software, we can likely automate it. If we can't, or shouldn't, we'll tell you.

  • It happens often
  • It follows a pattern
  • It uses tools you already have

We use this only to answer your question. See our Privacy Policy.

KEEP GOING

The other four foundations

Marquis Carroll, Founder & CEO

Marquis Carroll, Founder & CEO, has 15 years in IT and cybersecurity. He builds every automation the way he'd secure it.

Find out where Serve customers could help first.

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